Quick answers to the questions we hear most from sellers. Tap a question to expand it, and follow the link for the full details.
Getting started
How do I become a seller?
Go to sell.reefnbid.com and sign up, finish onboarding to connect Stripe, set your shipping policy, and start listing. It is free to start. Getting a seller account
How do I connect Stripe?
Stripe is set up during onboarding and handles your payments and identity verification. It needs to be connected before you can get paid. Connecting your Stripe account
Listing
How do I list an item?
From your Dashboard, go to Listing and add a product with a title, photos, price, auction settings, and category, then publish. You can also use Batch Create for many at once. Listing an item step by step
Can I edit or remove a listing?
You can edit a listing right up until the first bid comes in, and you can remove a listing from auction. Removing a listing from auction
How do I run a Lightning Sale?
Set a sale price and duration, an optional private minimum, and whether to auto-accept or auto-decline offers. When offers come in you can accept, decline, or counter. Running a Lightning Sale
Getting paid
When do I get paid?
A buyer’s payment only becomes eligible for payout after you mark the order Fulfilled. Stripe then deposits it on your payout schedule. Getting paid as a seller
What is a negative balance, and the automatic charge?
A negative balance is money you owe the platform, such as fees, chargebacks, or adjustments. ReefnBid recovers it from your bank through Stripe. Your seller account balance
Will I get a 1099-K tax form?
Stripe handles tax forms based on your payout activity. Your 1099-K tax form
Orders
How do I fulfill and ship an order?
Charge the order, ship on the buyer’s chosen date, and mark it Fulfilled. Marking it Fulfilled is what unlocks your payout. Getting paid as a seller
How do I cancel an order?
You can cancel an order from your dashboard when you need to. Cancelling an order
A buyer's card failed. What now?
The order cannot be charged until their payment is fixed, and you are not required to hold the item in the meantime. When a buyer’s card fails
Rules and disputes
Can I deal with a buyer over text or off ReefnBid?
No. Keep all communication and transactions on ReefnBid. Off-platform deals and text messaging are not allowed and put both sides at risk. The use of text messaging is prohibited
What do I do in a dispute?
Work with the buyer first. If it cannot be resolved, ReefnBid mediates through Dispute Management. What to do in a dispute
Can my seller account be removed?
Yes. Unlike buyer accounts, sellers do not have a suspend or ban split. A seller account can be removed by ReefnBid staff for serious or repeated problems, such as breaking the Seller Agreement or the Code of Conduct. If your account has been removed and you think it is a mistake, ask in the ReefnBid Academy or tag the ReefnBid AI Assistant (@ReefnBid-AI).
What are the rules of the community?
Be decent to each other, post in the right category, and keep deals on ReefnBid. You are welcome here as a member of the community, but the forum is not an advertising channel. Your listings already have a home on ReefnBid. If an order goes wrong, use Dispute Management rather than airing it publicly. The full list is in the community guidelines.
Do not see your question here? Post it in the ReefnBid Academy and a staff member can help.