If a buyer’s card fails in Verified Checkout, the payment cannot be captured until they fix it. You are not obligated to hold the item indefinitely.
What happens
- The order shows as Action Required in your dashboard.
- You cannot process or fulfill the order until the buyer updates their card.
- The buyer has to resolve the issue and clear the payment before they can place new bids.
- Once the buyer adds a valid payment method, we immediately charge their card for the outstanding balance on the affected order.
A good habit
Once the buyer fixes their payment, they are charged for the amount on the order. You are not required to hold winning auctions for buyers with failed payments, but it is good practice to reach out to the buyer and make arrangements.